FAQ

Customers can choose between an online upgrade or a local upgrade. All upgrades should be completed with the assistance of an installer or the manufacturer.

Firstly, check if any warnings or alarms have triggered a power limit. Secondly, ensure that the surfaces of your PV panels are clean and not covered by shadows.

Please provide the serial number of inverter/data acquisition to your installer/distributor and briefly describe your issues. Then your installer/distributor will contact Sineng, facilitating a remote analysis. In cases where onsite cooperation is necessary, Sineng will guide the installer through the process. Should the equipment prove faulty within the warranty period, we will proceed with a replacement. In instances where the equipment is beyond warranty coverage, you can acquire a new unit or opting for an extended warranty for continued coverage.

①Configure zero export in enjoysolar platform: Please send the following information to your installer: 1. The pictures of wiring both on the inverter and meter side; 2. The inverter or data acquisition's serial number; 3. The meter model and CT ratio of the meter. 

Then the installer will contact Sineng technical team and we will operate remotely.

②Configure zero export in PowerInsight2 APP: Step1: Enable the Bluetooth function on your phone, log in to PowerInsight2 as an owner (password: 123456).

Step2: Wait for the device to be scanned, then enter the inverter page and click “Device” to see the software version of the inverter.

Step3: Take a screenshot of the software version and send it to your installer, who will contact Sineng. If the software version does not support zero export, we will guide him to update firstly; If the software version supports zero export, the installer will proceed with the operation. 

Verify whether the inverter is in standby mode or undergoing an upgrade. If it is in the process of upgrading, please wait until the upgrade is complete. In the case of standby mode, wait until the inverter transitions to the normal state. If the inverter is running normally, ensure the entered parameters are within the range and confirm that you have pressed the save option.

Situation 1: No device is in the device list.

Please wait for 5 minutes. If there's still no monitoring data, exit the app and relaunch it.

Situation 2: Device is in the device list, but offline.

Check the status of the three indicators on the data stick and contact the Sineng technical team if needed.

After scanning the QR code on the data acquisition:

Step 1: Press "Device Comms Config."

Step 2: Choose WiFi as the communication method.

Step 3: Select the network you want to access, or press "others" to connect to a network not listed.

Step 4: Enter the network password and choose "get IP address automatically" (preferred) or "use the following IP address."