FAQ

Customer can choose either online upgrade or local upgrade. When connected to the internet, the inverter will automatically download and update the firmware.

Sineng offers two communication dongle options: Wi-Fi dongle and 4G dongle. The standard one is Wi-Fi dongle. With the Wi-Fi dongle, customers can connect the inverter to their household Wi-Fi signal. Alternatively, using the 4G dongle, the inverter data will be transferred to the service automatically.

Sineng offers two communication dongle options: Wi-Fi dongle and 4G dongle. The standard one is Wi-Fi dongle. With the Wi-Fi dongle, customers can connect the inverter to their household Wi-Fi signal. Alternatively, using the 4G dongle, the inverter data will be transferred to the service automatically.

Firstly, check if any warnings or alarms have triggered a power limit. Secondly, ensure that the surfaces of your PV panels are clean and not covered by shadows.

First, Customer should scan the QR code on the communication dongle via powerinsight app to connect to inverter. Second, go to inverter setting menu, customer can choose their wanted working logic.